Features of
Kizuna Clinic
Features of Kizuna Clinic
Medical care that is fully and clearly communicated in Japanese and English.
Our greatest feature is that all services — from reception and medical consultations to treatment explanations and follow-up care — are provided entirely in Japanese and English.
In medical care, even small differences in wording can significantly increase anxiety.
Led by our director, who has provided medical care to Foreigner patients for 18 years at International clinics, our team includes physicians who have studied in abroad, Japanese healthcare professionals, and Indonesian nurses who hold Japanese nursing licenses.
We explain everything in Japanese and English, including the background of your symptoms, available treatment options, and future outlook, so that patients can fully understand and feel confident in their care.
Collaboration with local medical institutions and specialists when necessary
At Kizuna Clinic, we value International medical standards and philosophies while also working closely with local medical institutions.
When detailed examinations or specialized treatment are required, we ensure seamless referrals to trusted local hospitals and specialists so that your medical care continues without interruption.
For patients who wish to continue treatment or undergo further examinations in Japan or other countries, we can also prepare referral letters and assist with appointment arrangements.
Ensuring a smooth transition of medical care from overseas back to Japan or other countries is one of our important roles.
A system that allows easy consultation at any time, 24 hours a day
We provide consultation support 24 hours a day via WhatsApp and email.
“I’m not sure if I should visit the clinic.”
“I just want to confirm something.”
“What kind of first aid can I do at home right now?”
Please feel free to contact us with any questions.
Even in a busy life abroad, we aim to make healthcare feel accessible and close to you.
For First-Time Patients
～Visiting with Peace of Mind～
Anyone can feel anxious when visiting a medical facility for the first time.
At Kizuna Clinic, we place great importance on creating an environment where first-time patients can feel safe and comfortable.
01
Appointments
Appointments can be made via WhatsApp, phone, or email.
We provide reception services, consultations, and explanations in Japanese and English.
Visits for minor symptoms or consultation only are also welcome.
02
Consultation Flow
After check-in, we carefully listen to your current symptoms and concerns.
During the consultation, we clearly explain examinations and treatment plans, and proceed only after you are fully satisfied and understand the process.
03
What to Bring
- Passport or other identification
- Travel insurance card (if available)
- •Test results or medication information from other clinics (if available)
If you have any questions, please feel free to ask us.
Frequently Asked Questions
(FAQ)
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Can I receive medical care in Japanese or English?
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Yes. From reception to consultation and treatment explanations, all services are provided in Japanese and English.
Medical terminology is explained as clearly as possible.
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Do you treat children?
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Yes. Pediatric care is available, and families are welcome. Please feel free to consult us regarding sudden fevers or health concerns in children.
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Is an appointment required?
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Appointments are generally recommended to ensure sufficient consultation time. In emergencies, walk-in visits are also accepted. Please contact us via WhatsApp, phone, or email.
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Can I use insurance?
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We will guide you regarding available insurance options and payment methods at reception. Cashless payments and documentation support are also available.
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Can you prepare referral letters for hospitals in Japan or other countries?
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Yes. Referral letters and medical information documents can be prepared as needed to support smooth care after returning to Japan or other countries.
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Can I consult via WhatsApp or email?
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Yes. Pre-visit consultations and simple inquiries are accepted via message. If the situation is urgent, we may recommend visiting the clinic.
Patient Testimonials
患者様の声
M.M様
Female
My child always looks forward to visiting Kizuna because they receive origami creations made by the staff.
No matter how late at night or early in the morning, we always received replies on WhatsApp. Thank you for your consistently kind and thorough care.
Both my child and I tend to get sick easily, but thanks to this gentle and child-friendly clinic, we were able to enjoy a comfortable life in Jakarta.
When my daughter experienced leg pain, you referred us to another hospital and provided a nurse interpreter who stayed with us for long hours each time. We are truly grateful.
T.I様
Female
As I prepare to permanently return to Japan this April, I would like to express my sincere gratitude for all the support we received since being assigned to Indonesia in January 2022.
dr. Mathilda provided consultations regarding my colon condition and arranged a remote second opinion with a doctor in Japan. The nursing staff also accompanied me to a large hospital as interpreters, which gave me tremendous emotional support.
Despite experiencing symptoms uncommon in Japan, such as typhoid, I was able to recover quickly each time thanks to Kizuna Clinic.
Living near this clinic was truly the best choice during my time in Jakarta.
I have recommended this clinic to many acquaintances for its careful and accurate medical care. Please continue to be a reliable clinic for the Japanese community.
As I will be traveling and temporarily returning to Japan over the next month, I will take care of my health and enjoy the remainder of my time in Jakarta. Thank you very much.
M.K様
Female
This was my first visit to Kizuna Clinic, and the doctor examined me very thoroughly — something that is quite rare during long-term life in Indonesia.
The nursing support was extremely kind, and I was deeply impressed.
I plan to continue visiting this clinic with my family. Thank you very much.
O.K様
Female
Thank you very much for the detailed explanation and medical information documents.
I truly appreciate the level of care, which I had not experienced at other hospitals in Indonesia.
I will undergo further examinations in Japan.
N.A様
Female
The nurse who administered my IV yesterday was extremely skilled and caused no pain at all.
I felt very reassured by the high level of nursing skill. Unfortunately, I could not remember their name, but please convey my gratitude if possible.
U.Y様
Female
Good morning.
Last night, both of my nostrils became completely blocked for several minutes, making it very difficult to breathe. My husband contacted Kizuna Clinic, and the recommended treatment helped immediately.
I apologize for contacting you late at night. Thank you once again for your kind and attentive support, even during late hours.
U.Y様
Male
Thank you very much for delivering the support brace to our home.
My wife said that although she was in severe pain, the moment she put it on, she felt as though the entire Kizuna staff were supporting the painful area, and the pain disappeared. We were truly amazed.
Thank you to all the staff at Kizuna Clinic.
K.R様
Female
Thank you very much to everyone at Kizuna Clinic.
My son used to suffer frequent stomach problems, but thanks to your care, his condition has stabilized.
The clinic is clean and bright, and all the doctors and nurses are kind and attentive. We were able to live comfortably in Jakarta with peace of mind.
F.K様
Male
Congratulations on your grand opening.
Thank you very much for taking care of me during COVID-19.
I truly appreciate that your clinic supports not only illness treatment but also health maintenance and lifestyle disease prevention, which is invaluable for long-term residents.
I wish your clinic continued growth and success.
Access, Consultation Hours/Reservations
Accessible by public transport/car. For a detailed map, please see Google Maps.
place：Ayana Midplaza Jakarta LG 25-35R Jl. Jenderal Sudirman No.Kav 10-11, RT.10/RW.11, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10220
| Consultation hours | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| 8:00 〜 20:00 | ● | ● | ● | ● | ● | ー | ー |
| 8:00 〜 17:00 | ー | ー | ー | ー | ー | ● | ー |
Phone：+62 21 251 4535
WhatsApp：0857 1608 7850
e-mail : info@kizuna-clinic.com